Research notes a significant opportunity within Life Sciences for user experience management technology to provide substantial ROI
New York, NY, July 27, 2012 /PressReleasePing/ — Knoa® Software, the leading provider of user experience and performance management software, today announced new research by IdealNet, Inc. titled, “Enterprise User Experience Management for Life Sciences,” in which Knoa is positioned as a visionary and “Best in Class Product” for enterprise-class user experience management. Also noted in the research report is a tremendous market opportunity for technology providers in the user experience management space to penetrate the life sciences market (pharmaceuticals, medical devices, healthcare systems and insurers), offering solutions that will demonstrate clear and attainable return on investment (ROI).
“Life sciences companies are faced with significant compliance challenges that can be magnified due to IT system and application issues,” said Chris Biddle, CEO, IdealNet. “Our report reveals these pain points and shares a view for how new technology particularly enterprise class user experience management can provide solutions for these challenges as well as model potential ROI.”
As part of the research study, IdealNet evaluated a handful of vendors who offer user experience management software and solutions. Knoa Software took part in that evaluation and its award-winning Experience and Performance Management (EPM) platform was deemed visionary and best in class.
“Knoa Software’s EPM product for SAP® and for Siebel® maps to our recommendations for an enterprise class offering,” continued Biddle. “Their automation is 100 percent complete for major enterprise applications out-of-the-box, without any scripting. This capability, along with their full capture of all user workflow, sets them apart and enables use cases that other vendors cannot support. Knoa Software is a market visionary in the developing segment of user experience management. Their view of overall direction and capability sets them apart and positions them to continue success as the user experience market develops.”
Knoa EPM goes beyond the performance of networks, hardware and infrastructure providing a clear view of how users actually interact with the system screen by screen. It lets IT proactively assess each user’s performance, understand how each user navigates the application and provides an early indication of user inconsistencies before they reach the support desk or worse, the customer. Knoa EPM helps companies substantially reduce the hard dollar costs associated with IT support and training expenses, aligns users to best practices and reinforces compliance. It also provides the IT team with unique metrics on user performance which can support problem identification and an overall IT deployment strategy.
“The IdealNet research provides for a very comprehensive, insightful market overview of both the life sciences space and the opportunity for user experience management solution providers,” said Thad Eidman, CEO, Knoa Software. “At the same time, the analysts share in our vision the importance of the end-user experience as it relates to maximizing return on investment. We appreciate their recommendation to evaluate our solution as a best-in-class offering to those enterprise organizations looking to realize the potential before them.”
The research, available for download here, highlights industry trends for the life sciences markets and offers a breakdown of the application performance management (APM) and user experience marketplaces. Vendor analysis as well as a series of use cases are also available.
About Knoa Software
Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.
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